Thank you for shopping at CLAUDIA’S JEWELRY INC.
All returned items will be given in the form of store credit only as we do not offer refunds. All returns or exchanges must be made within 15 days from receiving your shipment. The store credit that is applied from your return will be for the purchase price of the product only, it does not include the shipping fees charged for delivery. all pieces must be returned in original condition including tags with original packaging, any type of alterations will void a return. All returns and exchanges require approval. All returned merchandise is subject to inspection to confirm it is in sellable condition. Claudia’s Jewelry Inc. reserves the right to determine item eligibility.
We offer exchanges or store credit within 15 days of receipt of purchase. We do not provide refunds. All returns and exchanges require approval.
If You are unhappy with anything You have purchased on Our Website, You may do the following:
If you are not completely satisfied with your purchase, you may return your item, Return Merchandise Authorization (RMA) requests will only be reviewed when made within 15 days of receiving your order. If you find an issue with a product you have received and would like to return the item, we ask that you immediately contact us at (773) 523-4667 to describe the issue and request an RMA.
You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). claudia’s jewelry inc. reserves the right to change its payment procedures at any time without prior notice to you.
“We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology”
Refused and Undelivered Shipments
All orders are automatically processed and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point.
The act of cancelling an order takes time and incurs fees through our merchant processors.
We strictly adhere to the following cancellation policy:
• If you cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee before credit is issued
• If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees
• Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above -please follow our Return Policies & Procedures. including restocking, cancellation and other applicable fees.
Please Note for international orders: If you refuse a shipment on an order that you have placed with us, if you decide that
you do not want to take delivery of an item because you do not want to pay customs fees to your
government, or if you miss the scheduled Federal Express delivery attempts to your delivery address and your undelivered order is returned to us, the Federal Express shipping charges for both
(1.) your original shipping charges (2.) the return shipment from your country also 15 % restocking fee and potentially customs duties and taxes. will be deducted from your refund once the returned shipment has been received by us. Refusing the shipment might not automatically cancel your order or guarantee a refund. You still be responsible for shipping costs (both outbound and return) and potentially customs duties and taxes.
Our products can be returned within 15 days of receiving the item
To be eligible for a return, please make sure that:
- Return the product within 15 days of delivery
- The product is in its original packaging original condition including tags
- The product isn’t used or damaged any type of alterations will void a return.
Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product:
- By phone number: (773) 523-4667
- By email: joyeriaclaudias@sbcglobal.net
Send the product with its original packing to:
Claudia’s Jewelry Inc.
4644 S. Ashland Ave Chicago IL 60609 USA
ORDER CANCELLATION POLICY
All orders are automatically processed and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point.
The act of cancelling an order takes time and incurs fees through our merchant processors.
We strictly adhere to the following cancellation policy:
• If you cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee before credit is issued
• If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees
• Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above -please follow our Return Policies & Procedures. including restocking, cancellation and other applicable fees.
Layaway
We have an interest-free layaway plan that runs from 2-3 months from the initial date of deposit. Simply make a deposit on your item and we will set your watch/jewelry on layaway for you until it is paid in full. Once you have paid for your purchase in full, we will ship your item directly to you. Items are not shipped until paid in full.
LAYAWAY OFFER
Any cancellations or order modifications will result in the termination of this offer. If your layaway order expires (after 3 months), the offer will be removed and the price will be updated to match the current prices. By placing a layaway order you agree to these terms and conditions. Layaway guarantees the price of the item, not availability. If the item is not currently available after your order is completely paid off, please allow us 2 to 3 weeks to complete the production of the item.
Any cancellations or expired layaways will result a store credit toward a future purchase. Any layaway balance not paid upon expiration of the layaway period will result in the cancellation of your order,The down payment deposit is non-refundable in case you would like to cancel your layaway. Returned layaway orders are eligible for store credit only.
Until item is paid in full it will remain claudiasjewelryinc.com property. The payments thereafter may be made at your convenience in accordance to the terms at the time of the layaway purchase. In the event an item is not paid in full or canceled, We’ll issue a store credit for all payments you’ve made so far, minus any required service fees. Your remaining balance will also be provided as store credit, which you can use toward any future purchase.
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from CLAUDIA’S JEWELRY INC.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By phone number: (773) 523-4667
- By email: joyeriaclaudias@sbcglobal.net
